Exchange Policy
RETURNS/EXCHANGES
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you an exchange or refund.
We only offer exchanges on the same merchandise that you purchased in the case that you want a different size or if something is torn, ripped or snagged.
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We can’t accept an exchange for a different item at this time.
If the item you originally purchased is out of stock and you want to exchange the item for a different product then you agree to receive store credit for the full amount you paid. Not including your shipping. You will receive the store credit once item is returned to our location and inspected. Store credit can be used on any item in our store.
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At this time we do not accept returns for refunds!
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To be eligible for an exchange, your item must be in the same condition that you received it. It must also have the hang tags attached!
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Email us at help@versatileego.com with your invoice/receipt and correct size you want to get started on your exchange!
Once your exchange is received and inspected, we will send you an email to notify you that we have received your returned item with the approval or rejection of your exchange.
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If you are approved, then your exchange will be processed & you will be receiving your item within 2-5 business days. If the item is no longer in stock customer agrees to receive store credit to be used on their next purchase!
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*Return shipping cost is the responsibility of the customer.
If WE made an error with your order e.g. sending the wrong size, color or damaged item we will cover the return shipping cost.
*Please ship all exchanges to 10700 Fondren Rd. #1824, Houston, TX, 77096.
.EXEMPT FROM BEING RETURNED/EXCHANGED
Several types of goods are exempt from being returned/exchanged. No
Exceptions!
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Sale Items
Clearance Items
Final Sale Items
Last Change Items
Mystery Box Items
Swimwear
Bodysuits
Intimate Products
Hair Accessories
Jewelry